Refund policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your order to request an eligible return.
To qualify for a return, the item must be unused, unworn, and in the same condition in which it was received, including its original packaging. Proof of purchase may also be required.
To request a return, contact us at colorandflameinfo@gmail.com before sending your item back. Returns sent to us without prior authorization may not be accepted.
If your return is approved, we will provide instructions explaining where and how to send your item.
Unless the return is the result of an item arriving damaged, defective, or incorrect, return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives and contact us as soon as possible if an item is defective, damaged during shipment, or if you received the wrong product.
Email colorandflameinfo@gmail.com with your order information and, when applicable, photographs showing the issue. We will review the situation and determine the appropriate replacement, refund, or other resolution.
Non-Returnable Items
For health, hygiene, and safety reasons, certain products cannot be returned once purchased, including personal care and beauty products.
We also cannot accept returns of:
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Used or partially used products
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Custom or personalized products
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Gift cards
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Final-sale or clearance items
If you are unsure whether an item is eligible for return, please contact us before sending it back.
Exchanges
We do not process direct exchanges.
If you would like a different eligible product, the fastest option is to request a return for the original item. Once the return is accepted, you may place a separate order for the product you would prefer.
Refunds
Once we receive and inspect your approved return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow additional time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.
Original shipping charges are not refundable unless the return resulted from an error by Color & Flame or an item arrived damaged or defective.
Questions
For questions regarding returns, refunds, or an issue with your order, contact us at: