Shipping policy

Order Processing

Orders are typically processed and shipped within 1–3 business days after purchase. Processing times may occasionally be longer during holidays, high-volume periods, special events, or when an item requires additional preparation.

Once your order has shipped, you will receive tracking information using the email address provided at checkout. Delivery times vary depending on the shipping method, destination, and carrier and are separate from our order-processing time.

Shipping Delays

Once a package has been transferred to the shipping carrier, delivery schedules are largely outside of our control. Carrier delays may occasionally occur due to weather, high shipping volume, transportation disruptions, or other circumstances.

If your tracking information has not updated for an extended period or you believe your package may be lost, please contact us at colorandflameinfo@gmail.com and we will work with you to determine the appropriate next steps.

Incorrect Shipping Information

Please review your shipping address carefully before completing your order. Color & Flame is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided at checkout.

If you notice an error in your shipping address, contact us as soon as possible at colorandflameinfo@gmail.com. We will make every reasonable effort to correct the address before the order ships, but changes cannot be guaranteed once an order has entered fulfillment.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, defective, or you receive an incorrect product, contact us as soon as possible at colorandflameinfo@gmail.com so we can evaluate the issue and make it right.

Providing photographs of the product and shipping packaging may help us resolve shipping-damage claims more quickly.

For information regarding returns and refunds, please review our Refund Policy.